Shipping and Returns

Hush Hair Care wishes all customers to be entirely satisfied with their purchases and hence offers a comprehensive store credit and exchange service. For the safety of you and all of our clients, we have strict requirements regarding all items eligible for exchange or store credit. Hush Hair Extensions are a hygienic product and we take matters of hygiene and public safety very seriously.

SHIPPING

We have a standard 3-5 day processing time frame prior to the shipment of all orders.  This processing timeframe is subject to change due to sales or holidays.  Please review our shipping methods to receive an estimated timeframe of receiving your package.

ORDER REFUNDS

Hush Hair Care does not offer refunds on any of our products, but would be glad to offer you store credit within the first 14 days of receipt, as long as your order is still in sale condition and meets the return requirements.

Hair extensions must be in original condition: tied, unwashed, uninstalled, not chemically processed, not dyed and/or tampered in any manner. Items that do not those requirements are not eligible for an store credit, therefore please examine each product in its original sale condition to make sure you are completely satisfied.

MISSING, DEFECTIVE OR DAMAGED ITEM(S

Hush Hair Care packages and fulfills all orders personally in our Atlanta showroom. We carefully prepare your shipment to ensure that all items purchased are included and secured in the elected packaging. In the event your item arrives defective or damaged contact us within 2 days of receipt to begin the exchange process for your item(s). in the rare and unlikely event that an item is missing from your order, please contact us within 2 days of receipt. For all approved claims of missing items, the full order must be returned to Hush Hair Care in the original sale condition. Upon delivery and inspection a refund will be issued.

ORDERS NOT RECEIVED

Hush Hair Care is not responsible for orders shipped to the address provided by the purchaser and marked as delivered by the postal service. All orders come with $50 insurance (USPS) or $100 insurance (UPS). In the event that you do not have possession of your delivered item, please inform us and open a claim with the shipping carrier - we will open a claim as well. If the claim is awarded in our favor, the insured amount can be provided to you as a refund or a credit towards your next order. Please advise if you would like to add additional insurance, a signature confirmation, or ship to a different address if you choose to purchase again.

ORDER EXCHANGES

Hush Hair Care is happy to accept your exchange request within 14 days of receipt, as long as your order is still in sale condition. Products that have been untied, washed, installed, chemically processed, dyed and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied. Please note that issues concerning color variation of the hair are not valid reasons for an exchange.  We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt.

APPROVAL PROCESS & ORDER EXCHANGE SHIPPING

Hush Hair Care requires that you must contact us prior to sending your exchange. Products sent back without approval are not eligible for exchange and will be returned to sender. 

If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost.
You are responsible for all shipping charges associated with an exchange if the correct item was received.

EXCHANGED ITEM DELIVERY

Hush Hair Care exchanges currently run on a 3-5 day processing time. After your exchange request has been approved and sent back we will follow up with you via email. 

If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost.

 
EXCHANGES of LESSER/GREATER VALUE

If you are exchanging for a product of lesser value, the variance in price will be issued as store credit after subtracting the cost associated to shipping out your exchange. If you are exchanging for a product of greater value, the variance in price will be issued/emailed as an invoice including the cost associated to shipping out your exchange.